ORENOOR

Refund and Returns Policy

At Orenoor, customer satisfaction and product quality are our highest priorities. Please read our Return & Refund Policy carefully before making a purchase.

1. Return & Exchange Window

• Customers can request a return or exchange within 3 days of receiving their order based on tracking delivery confirmation.

2. Eligibility for Returns & Exchanges

• Due to the nature of our products (jewelry and personal wear accessories), items are eligible for return or exchange only if they arrive damaged, defective, or if an incorrect item was delivered.

• To be eligible, items must be unused, in their original condition, and in their original packaging.

3. Process for Initiating a Return / Exchange

To initiate a return or exchange, please follow these simple steps:

1. Contact our customer support via WhatsApp or email within 3 days of delivery.

2. Provide your Order ID along with a clear unboxing photo/video showing the condition of the item.

3. Once verified, our team will share shipping/pickup instructions for the item.

4. Refunds & Processing Timelines

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds or replacement items will be processed within 3 to 5 business days. Refunds will be issued back to your original payment method or Bank Transfer / Mobile Wallet.

5. Contact Us

If you have any questions regarding your order or return status, feel free to reach out to us:

• Email: contact@orenoor.com

• WhatsApp / Phone: +92 370 2332678